General

  1. The ability to attach pictures to repairs

    I'd like to be able to attach pictures to repair tickets to show the condition the phone is in, as well as for when my tech opens it up and for example it is water damaged. We can snap a picture, attach it to the ticket and show the customer how extensive the damage was. This will help in cases where they customer denies the phone was ever water damaged, or claims it didn't have a certain scratch or something.

    3 votes
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  2. Needed parts section

    I'd like a field where my techs can type in what parts they need and assign it to a certain ticket. A field where they can type in the website where we can find the part would also be great. That way we can place a large order for all needed parts every couple of days.

    1 vote
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  3. Text field to type in tecnicians notes

    I'd like a field where my techs can input notes regarding the repair that won't be visible once printed on the receipt. Somewhere where they can say what needs to be done, what they did, what parts they need, etc.

    2 votes
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  4. Buy and sell a phone in the same transaction

    The way the system is set up right now we haved to buy a phone in one order and sell in a completely different transaction. There are multiple times a day we have customers doing trade-ins. It would save us a lot of time if we could process those transactions in the same order.

    1 vote
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  5. Inventory - Need ability to see total inventory of all stores

    The inventory system needs the ability to seel total inventory of all stores includng serialized #. I should not have to log into each store and check inventory and then manually add the totals. CellSmart should have the ability to check the inventory of each location and give the combined total of all locations. It should also have the ability to check the serialized number of product and know exactly which location the serialized item is at. Basically the inventory system needs to be integrated in such a way so that I am able to check inventory of one location…

    1 vote
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  6. There should be an pickup sms option is there in repair

    There should be an pickup sms option is there is there so that customer receive an sms that his repair is ready for pickup

    3 votes
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  7. 1 vote
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  8. Purchases

    Purchase Orders should have the shipping and handling cost and any applicable taxes. Thanks.

    1 vote
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  9. Need ability to create Sub-Status items under the 3 main Repair Statuses (In Process, Not Fixed, Fixed)

    This issue comes from not being able to determine in an eye's glance what's going on with a repair job. Right now the only Statuses are "In Process", "Not Fixed", and "Fixed". In our old system we are trying to migrate from, the following statuses were selected from a dropdown for each work order and were changed accordingly as the job status changed:
    Open
    Closed
    Repair Accepted
    Repair Declined
    Received: Payment
    Received: Parts
    Received: Device
    Order Part
    Waiting on Parts
    Waiting on Device
    Waiting on Pickup
    Under Repair
    Fixed
    Delivered
    Contact Customer

    This enabled us to go to the LIST…

    1 vote
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  10. Commission Template

    I would like the commission template to include different % and/or vaues for different employee classifications. For example, a manager make make the most commission, a sales clerk who's been with the company for two years may make more than one who has only been with the company for six months, etc.

    1 vote
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  11. service fee added to payment total at close shift

    having a running total for Bil Payment like Target total will help

    1 vote
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  12. If you have time to change the way the CLOCK-IN/OUT window looks...

    ...then it seems like your developers have too much time on their hands. The clock-in window looked perfectly fine except for that aweful looking clock that is too delicate to identify the time on it (ironically, the ONLY thing they did NOT change)

    0 votes
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  13. Bill Pay Total Icon

    Something on dashboard showing total bill payment made. employee can balance throughtout the day

    1 vote
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  14. The previous Repair system was much better and more helpful, as well as professional and bugfree than the most recent one.

    The repair system before the major update that changed it was easier to work with: when we hit "Fixed" it popped up with the 3 options (inventory used, no expense, 3rd party). That was the perfect way to do it because it gave us immediate perspective on what to do next to check out the customer the fastest and most efficient way. In the new system we had to go to a different TAB to add inventory (a longer way to do it, and sometimes makes us forget to add inventory - will only remind us when we try to…

    1 vote
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  15. Please stop making BIG changes to certain systems such as repairs, layaways, bill pay. Make only small changes

    Because then business owners would have to keep changing their procedures it takes time, money, more unnecessary training hours, and slower checkouts = loss of customers. Also, if one field is deleted we lose stored information that we need. Such as the "Alternate number" in repairs after this recent update. We lost all alternate phone numbers!!

    0 votes
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  16. The cost price should be showing under the product list.

    The cost price should be showing under the product list.

    1 vote
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    We show the average cost because we believe this information is more valuable since products are purchased at different amounts. If you would like a static cost, then you may enable this within the product edit window

  17. Also get back some features that were important such as the small icon for "Notes" ...

    ...and PLEASE add the Points collected (or dollars) when making a bill payment or checking out register. That way we can say "You have $4.50 in points collected, would you like to apply it to your balance?"

    2 votes
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  18. Please stop changing the way the windows and fonts look. About a month ago the software looked aesthetically perfect.

    I recommend you work on the things that really need fixing such as the features that are there but not working. There was no need to fix the check out window, the new customer window, or the add new item in the repair window. These windows looked beautiful and now they do not look good at all. They look like someone clicked the zoom button on the screen.

    4 votes
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  19. add search menu after admin tools

    menu has inside it
    all possible search client could think off
    search by imei
    search by ticket no

    2 votes
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  20. dashboard below phones no i like to see how much customer owe me and what is his carrier if he have one

    dashboard customer info

    below phones no i like to see how much customer owe me
    and what is his carrier if he have one

    1 vote
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